SHIPPING POLICY

Tracking Information from USPS and UPS will be sent to you as soon as your product is shipped.  Our aim is quick shipping so usually order ship same day or next day.

All shipping times are ESTIMATED in BUSINESS days

FREIGHT SHIPMENTS: Sometimes big items such as pools might need to be shipped with a Freight Company. In this case we will provide you with the respective company tracking link as well as a tracking number!  

Backorders- Despite our best efforts, items are sometimes out of stock. This occurs due to the inability of the manufacturer to keep up with demand or due to an unexpectedly high response to items offered on our website. Items in stock will be shipped immediately; back-ordered items will be shipped as they become available. If you cannot wait for a back-ordered item, call our Customer Service Department to determine if a product substitute or other option is available 

Product Warranty- All products sold are covered by a manufacturer’s warranty. Depending on the type of warranty, the item will be replaced, or a discount may be given toward a new item. Please note that warranties are for product replacement only. You will be responsible for all shipping costs. 

We are responsible for your new purchase until its picked up by the shipping company After that, it is out of our control and we recommend that you select the signature required for expensive items. Insurance is to protect against loss or damage during shipping. If you choose not to buy insurance and your purchase is lost or damaged by USPS, we cannot provide a refund. All purchases are shipped by UPS or USPS and insured through UPS or USPS.

In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH UPS. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DURING TRANSIT. WE ARE NOT RESPONSIBLE FOR SHIPMENTS SENT TO FORWARDING SERVICES OR COMPANIES REGARDLESS OF SHIPPING SERVICE SELECTED, IF YOU PLACE AN ORDER AND YOUR SHIPPING ADDRESS IS A FORWARDING ADDRESS YOU ARE RESPONSIBLE FOR CONTACTING YOUR FORWARDING COMPANY OR SERVICE TO LOCATE YOUR SHIPMENT.

WE ARE ALSO NOT RESPONSIBLE TO WEATHER RELATED DAMAGE OR DELAYS! ONCE PACKAGE LEAVES OUR HANDS IT IS COMPLETELY OUT OF OUR CONTROL!



Please make sure your address is correct before placing an order we will not be responsible for incorrect addresses. Packages are NOT insured, if you would like to purchase insurance for your package please select UPS INSURED SHIPPING. Once again we are not responsible for packages once it transfers to UPS or USPS, it is then their responsibility to deliver and handle concerns for shipping delays or lost packages. You will not be refunded for the purchase from us if UPS or USPS loses the package unless you purchase the additional insurance. 

KEEP AN EYE ON YOUR PACKAGE’S TRACKING PROGRESS.

SHIPPING FEES ARE NOT REFUNDABLE: Please make sure all addresses are correct before placing your order, we will not refund shipping fees for wrong addresses on your part or returned shipments.